Pento Action Center

Pento AI Insights™ · Action Center

What changed, why, and what to do this week.

Evidence-backed recommendations with owners, due dates and transparent calculations — and measured results tracked separately from estimates.

Demonstration workspace. All practices, figures and people are illustrative sample data — not live customer results. Changes are saved in this browser only.

Pento Performance Score™

Illustrative

72 / 100

Select a dimension to see its metrics and actions.

Growth: underlying metrics & actions

P4Growth· Riverside Family DentalRecommendedIllustrative

Broken appointments trending up

Broken appointment rate

12.4%

8.1% vs. prior 4 weeks · benchmark 8%

Broken appts (4 wks): 96
Share on Monday AM: 34%
Confirmation reply rate: 52%

What changed. More patients are missing or cancelling same-day, clustered on Monday mornings.

Why it might have changed. Possible cause: confirmation timing. Monday confirmations are sent Friday afternoon only.

Recommended this week. Add a Sunday-evening confirmation and a short-notice list for Monday openings.

Suggested owner: Front Desk Lead · Due 2026-10-02

Projected revenue (est.)

$29,400/yr

Collectible cash (est.)

$28,224/yr

EBITDA impact (est.)

$17,499/yr

OwnerDue dateProgress: 0%

Running on real practice data

Connections and permissions required

The demo uses sample data. To run it for your practice, Pento needs read-only access to the following, under a signed BAA.

Practice management system

Open Dental, Dentrix, Eaglesoft, Dentrix Ascend, Curve

Read-only: schedule, procedures, treatment plans, A/R aging, patients (de-identified where possible)

Clearinghouse

ERA/835 and claim status (276/277)

Read-only claim, payment and denial files

Payer contracts

Fee schedules by payer and CDT code

Secure upload by office manager or owner

Patient communication

Recall and confirmation platforms

Read-only send and response logs

Accounting / payroll

QuickBooks, Xero, payroll provider

Read-only P&L for EBITDA assumptions

Users & roles

Owner, group leadership, office manager, staff

Role-based access per practice; BAA in place before any PHI flows