Attachments not sent electronically
Attachment-required claims sent without e-attachment
27%
14% vs. prior quarter
- Affected claims (30d)
- 58
What changed. More claims requiring X-rays or narratives are going out without them, which tends to delay payment.
Why it might have changed. Possible cause: imaging bridge disconnected after a workstation update.
Recommended this week. Reconnect the imaging bridge on operatory workstations and verify with a test claim.
Suggested owner: Office Manager · Due 2026-09-19
Projected revenue (est.)
$12,800/yr
Collectible cash (est.)
$12,288/yr
EBITDA impact (est.)
$7,619/yr
Measured result
Baseline 27% captured 2026-09-05Attachment-required claims sent without e-attachment: 27% → 9% (improved)
Measured movement is shown separately from estimated opportunity. Improvement coincides with the action; Pento does not claim the action caused it.
- — IT vendor fixed bridge on 9/17.